FAQ
Most frequent questions and answers
Welcome to the BETA We want AgentDuty to be helpful and professional for all AgentDuty Service Providers and Agents alike. These ground rules are designed to ensure that AgentDuty Service Providers and Agents have a mutually beneficial experience when using AgentDuty. Please take a moment to read them. Because whether you’re a AgentDuty Service Provider or Agent — or a client benefiting from an AgentDuty Service Provider or Agent, — your experience matters.
Respect
Treat your fellow agents as you would like to be treated yourself: with respect. Always try to be on time for your duties because nobody likes to wait; particularly someone’s client. Remember that when you use AgentDuty you are asking another agent to perform duties on your behalf and their schedule matters; please be respectful of their schedules. When you are an agent performing a duty for another agent, you are representing that agent and when doing so, please be professional, respectful and act as though they are with you while you are performing each duty.
Responsibilities
Although AgentDuty is providing the platform for Service Providers and Booking Agents to connect. AgentDuty is not responsible for the actions of a AgentDuty Service Providers or Bookings Agents. Each Agent is responsible for their own actions and each AgentDuty Service Provider or Booking Agent should conduct themselves when representing a buyer, seller, landlord, tenant, or other client as an agent to protect and promote the interests of their Booking Agent’s client as though it were their client. This obligation to the client is primary, but it does not relieve Service Providers of their obligation to treat all parties honestly. When serving a buyer, seller, landlord, tenant or other party in an AgentDuty capacity, Service Providers must treat all parties honestly and show respect and deference to their Booking Agents.
In order to provide the best service possible for AgentDuty Service Providers or Booking Agents, Service Agents are strongly encouraged to login daily to update their calendar. This will reduce unnecessary cancelation rate.
Inter-Organizational Hiring
All AgentDuty Service Providers have been vetted as licensed realtors and AgentDuty has independently confirmed that each Service Provider works at the brokerage firm they represent themselves to be an agent at. Service Providers must contact management to update their profile if they change firms.
AgentDuty Service Providers may only be retained to perform duties by an AgentDuty Agent within the Service Providers brokerage firm. No Exceptions.
Duties
AgentDuty Service Providers must maintain their duty interests. If your duty interests change, please make sure you contact management to update your profile.
AgentDuty Service Providers must notify AgentDuty if you change your service area.
Only AgentDuty Management has the ability to update your service profile. Please contact management of any changes or inaccuracies in your service profile.
Book a Service Provider with as little as two (2) hours- notice. All bookings must be with Agents and Providers from the same brokerage firm.
Three (3) hours before a booking, both Service Provider and Booking Agent will receive a booking reminder via email and text (SMS rate apply). To maintain a consistently courteous and professional level of service, it is requested that any necessary cancelations be addressed immediately upon receipt of the booking reminder.
You may cancel your booking via the AgentDuty site or by calling the Service Agent or Provider directly. Only bookings canceled two (2) hours before a booking will qualify for a 100% refund.
Bookings can only be made 1 month in advance.
To assist us in maintaining a consistently high level of service for AgentDuty Service Agents and Providers, both Service Agents and Providers must cancel any booking that they will be unable to honor or have been canceled by a client at least two (2) hours in advance of the booking.
You may cancel your booking via the AgentDuty site or by calling the Service Agent or Provider directly. Only bookings canceled two (2) hours before a booking will qualify for a 100% refund.
Bookings canceled after the two (2) hour minimum cancelation notice will be charged a $5.00 inconvenience fee.
Please allow 5-7 business days for any refunds
Service Providers are paid via Zelle (see list of Zelle banks), check, or PayPal on a weekly basis, each Friday. We are working to improve our systems and in the future expect payments to be made daily.
AgentDuty earns a twenty-percent (20%) calendar management fee for each Duty.
Each service provider will receive a W9.
AgentDuty offers Service Providers the opportunity to get booked to host an Open House (free) for a Booking Agent. Service Provider can sign up on the Service Provider registration form.
If you have already registered and would like to update your profile to accept Open House Opportunities by contacting management to update you profile. Please allow 5-7 days to update your profile. Management will send you a email confirm the requested changes.
Yes, I am interested in the opportunity to host an open house and work with new buyers. In fact:
[ ] I am interested in the opportunity to host an Open Houses at NO-CHARGE for properties with less than 7 market days.
[ ] I am interested in the opportunity to host an Open Houses at NO-CHARGE for properties with less than 30 market days.
[ ] I am interested in the opportunity to host an Open Houses with 30+ market days.
[ ] I am interested in the opportunity to host an Open Houses with 60+ market days.